• The illegally-obtained data in the
hands of third parties relates to limited account details from 3.6m
NETELLER accounts and basic personal details relating to 4.2m Skrill
accounts. Less than 2% of those NETELLER and Skrill accounts were active
in the six months to 1 November 2015. Such data does not include
passwords, card data or bank account information. Paysafe engaged a
major accounting firm as part of its investigation, which has verified
these findings.
• The Company
believes that this data emanated from the cyber-attacks in 2009 and 2010
and is not aware of any similar breaches since that time.
• The Company is confident that this data
will not in itself allow any existing NETELLER or Skrill customer
accounts to be accessed.
As previously announced on 29 October
2015, in 2010 the Company's subsidiary NETELLER was the target of a
cyber-attack, which resulted in certain customer information being
stolen. NETELLER reported this to the appropriate authorities at the
time, and a third-party, independent forensic report was undertaken by a
major accounting firm. The recommendations of the report were then
followed and security was significantly strengthened with the aim of
taking NETELLER beyond the industry standard.
The Company became aware that around
1,500 customers subsequently had their accounts compromised following
the 2010 cyber-attack. The Company immediately took action to restore
these accounts and all customers were reimbursed. The Company is not
aware of any other remimbursal requests related to this incident since
2011.
In 2015, the Company bought Skrill Group.
Skrill (then operating as Moneybookers) had experienced a cyber-attack
in 2009, which resulted in customer information being stolen. As with
NETELLER, Skrill reported the hack to appropriate authorities at the
time. A third-party, independent forensic report was undertaken by a
major accounting firm. The recommendations of this report were then
followed and security was also significantly strengthened.
The Group's executive management team, IT
leadership and security protocols and standards have changed
considerably since the breaches more than five years ago. The
significant investment made to cybersecurity in recent years will
continue into the future as Paysafe works to ensure it has the
appropriate systems in place to defend against cybersecurity threats.
About Paysafe
Paysafe Group Plc (formerly Optimal
Payments Plc) is a global provider of online payment solutions, trusted
by businesses and consumers in over 200 countries and territories to
move and manage billions of dollars each year. Merchants use Paysafe's
services and gateway platforms and innovative prepaid products and
solutions to simplify how they accept credit and debit card,
direct‑from‑bank, and alternative and local payments; while Paysafe's
NETELLER®, Skrill® and paysafecard® services are used by merchants to
increase revenues and capture new customers. Consumers use the
multilingual and multicurrency NETELLER, Net+® Card, Skrill and Skrill
Card stored-value offerings and the paysafecard prepaid solutions to
make secure and convenient payments and payolution® for their invoices
and instalment payments. Paysafe also supports a wide variety of prepaid
programmes - from white-label prepaid cards to bespoke solutions.
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